Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
I have two warehouses in Turkey and in the USA, and in order to send your orders as soon as possible, I send the product you want from that warehouse.
Please provide your full address, I dont accept PO Box . If you enter the PoBox address your package can lost
Contact me for wholesale order.
Towels come with care card.
Personalized products cannot be returned.
Please enter all details about personalization to Personalization Box. Ex:Black Towel- Emily-Cursive Font-Blue Thread
If you forget personalization details please send me details via message.
Please open your package carefully while you are openning. Do not cut the towels . I am not responsible for buyers damage when opening the package. I ship them tightly wrapped package.Because it can be damage when it delivery.
Frequently Asked Questions
What kind of towels do you offer?
I offer handmade towels crafted from authentic Turkish cotton—known for being lightweight, super soft, and ultra-absorbent. They're woven with care and designed to last.
Why choose Turkish cotton?
Turkish cotton has longer fibers, which means fewer joins, resulting in smoother, stronger, and more absorbent towels. Plus, they dry quickly and get softer with every wash—making them a favorite for everyday use and travel.
How should I wash and care for my towel?
To keep your towel in top shape, machine wash in cold water and tumble dry on low. Please avoid bleach and fabric softeners, as they can affect the texture and absorbency over time.
Can I add personalization?
Yes! Personalization is one of the most-loved features of our towels. Whether it’s a name, initials, or a special word, you can customize your towel with embroidery in your choice of color and font.
What are the towel sizes and weights?
Sizes and weights vary depending on the product (hand towels, throws, beach towels, etc.). You’ll find specific details in each product listing under the description section.
Are your products sustainable?
Absolutely. All towels are made using 100% Turkish cotton and are OEKO-TEX® certified—meaning they're free from harmful substances. We also do our best to use earth-conscious packaging when shipping your order.
Do you take custom or bulk orders?
Yes, I love working on custom projects and bulk orders for weddings, events, or gifts. If you have something special in mind, just reach out and we’ll create it together.
Need help with anything else?
I’m here for you! Message me any time if you have a question about your order, a product, or if you just need help deciding. I’ll reply as soon as I can.
Delivery Time
3-5 days
Returning
if i make a mistake about towels, i can return but if the buyer recieved towels that she ordered i can not accept returning about personalized towels.i can refund or reship if i make mistake.
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